Terms & Conditions
Welcome to www.mipaessence.com (the "Site"), owned and operated by MIPA Foods and Spices, under the brand MipaEssence ("we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website and services.
By accessing this Site, you agree to these Terms, our Privacy Policy, Shipping Policy, and Cancellation & Return Policy. If you do not agree, please do not use the Site.
1. Use of the Site
The Site is available for personal or professional use to browse and purchase our range of flavours and fragrance products. We may modify or suspend the Site or deny access without notice.
2. Privacy Policy
Please review our Privacy Policy to understand how we collect, store, and use your personal information.
3. User Accounts
You may be required to register to access certain features. You are responsible for all activity under your account. Please keep your credentials secure and notify us of unauthorized use at mipaessence@gmail.com.
4. Product Descriptions
We strive for accuracy in product details, pricing, and availability. However, we do not guarantee all content is error-free. Product images are for illustration only.
5. Product Usage
All MipaEssence products are for external use only, unless otherwise specified. Please perform a patch test before full use. We are not responsible for misuse, allergic reactions, or side effects.
6. General Recommendations
Suggestions provided via our Site or support team are for informational purposes only and should not be considered professional or medical advice.
7. Pricing & Payments
All prices are in Indian Rupees (INR) and include applicable taxes unless stated. We accept:
- Credit/Debit Cards
- UPI & Net Banking
- Wallets
- Cash on Delivery (eligible orders only)
We reserve the right to revise pricing or cancel orders due to errors.
8. Order Cancellations & Returns
Please refer to our Cancellation & Return Policy for details on return eligibility, timelines, and processes.
9. Shipping & Delivery
Details regarding shipping methods, charges, and timelines are available in our Shipping Policy. Bulk order logistics may vary and will be handled on a case-by-case basis.
10. Customer Communication
You may reach us via WhatsApp, phone, or email. By contacting us, you agree to:
- Courteous and respectful communication
- Allowing communication to be stored for service quality
- Not using abusive or threatening language
11. User Content
User-generated content (reviews, images, etc.) posted on the Site must not violate any third-party rights or contain offensive material. We may remove any content at our discretion.
12. Intellectual Property
All content, trademarks, product names, designs, and software on the Site are the intellectual property of MipaEssence or its licensors. Unauthorized use is prohibited.
13. Limited License
We grant a limited, non-transferable license to use the Site for personal or professional purposes. Any misuse or commercial exploitation is strictly prohibited.
14. Disclaimer of Warranties
This Site is provided “as is” and “as available.” We make no warranties regarding uninterrupted access, accuracy, or security. We are not responsible for data loss, downtime, or third-party links.
15. Third-Party Sites
We may include links to external sites. We are not responsible for their content or privacy policies. Use them at your discretion.
16. Termination of Use
We reserve the right to suspend or terminate your access to the Site for violation of these Terms or applicable laws. You may also request account closure or data deletion under our Privacy Policy.
17. Indemnification
You agree to indemnify and hold MipaEssence, its parent company, employees, and affiliates harmless from any claims, losses, or damages arising from your use of the Site or violation of these Terms.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes will fall under the exclusive jurisdiction of the courts in Pune, Maharashtra.
19. Security
You agree not to:
- Attempt unauthorized access
- Upload viruses or malware
- Scrape or disrupt the Site
We reserve the right to pursue legal action for violations.
20. Entire Agreement
These Terms, along with our linked policies, form the complete agreement between you and MipaEssence regarding use of the Site.
21. Contact Information
MIPA FOODS AND SPICES
📍 3, S No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India
📧 Email: mipaessence@gmail.com
📞 Phone: +91 9225095186
📞 Toll-Free: 1800 419 3193
🕒 Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
🌐 Website: www.mipaessence.in
🛒 Online Store: www.mipaessence.com