Privacy Policy

At MipaEssence, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on www.mipaessence.com (the "Site").

By accessing or using the Site, you agree to this Privacy Policy and consent to the collection and use of your data as outlined herein, in accordance with applicable Indian laws, including the Information Technology Act, 2000.

1. Information We Collect

a) Information You Provide

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment and transaction details (handled via secure third-party payment gateways)
  • Company name and GSTIN (for B2B or bulk buyers)
  • Any queries, messages, reviews, or contact forms submitted by you

b) Information We Automatically Collect

  • IP address, browser type, device ID
  • Location, access times, and pages visited
  • Usage data via cookies and analytics tools

2. How We Use Your Information

  • We may use your personal information to:
  • Process and deliver your orders
  • Communicate updates, promotions, and support
  • Customize your user experience
  • Enhance the performance and functionality of our Site
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Maintain secure sessions
  • Remember your preferences
  • Analyze traffic and improve services

You can control cookie settings via your browser. Disabling cookies may affect some functionalities.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data.

We may share information with trusted third parties for limited purposes:

  • Logistics partners (for shipping and delivery)
  • Payment gateways (for processing transactions securely)
  • IT and analytics providers (for improving site experience)
  • Legal/government authorities (if required by law)

All such partners are bound by confidentiality and data protection agreements.

5. Bulk Orders & B2B Customers

If you place bulk or institutional orders, we may collect business-related data such as GSTIN and company name. Your shipping details may be shared with logistics partners for delivery coordination.

6. Data Storage & Retention

We store personal information using secure, industry-standard protocols. Data is retained only as long as necessary to fulfill the purpose it was collected for or to comply with legal requirements.

7. Data Security

We follow best practices to safeguard your information:

  • SSL encryption
  • Secure servers and firewalls
  • Limited access control
  • Regular system audits and monitoring

8. Your Rights

You have the right to:

  • Access your personal information
  • Update or correct your details
  • Withdraw consent for non-essential communication
  • Request deletion of your data (where legally permissible)

To exercise these rights, contact us at mipaessence@gmail.com

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page, and continued use of the Site constitutes your acceptance of the updated terms.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and its rules, the designated Grievance Officer for MipaEssence is:

Name: Anand Das
📧 Email: mipaessence@gmail.com
📞 Phone: +91 9225095186
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

For any questions or concerns about this Privacy Policy or your data, please contact us at mipaessence@gmail.com.